FAQs

Most custom orders are ready to ship in about 9–12 weeks after drawing approval. In‑stock items typically deliver in 5–8 weeks (3–5 weeks with expedited shipping). Timelines are estimates due to handmade production.

We email your tracking number as soon as your item ships. Use our tracking portal with your code to see updates. If you can’t find the email or the carrier hasn’t scanned yet, contact us and we’ll assist.

Severe weather, capacity limits, or carrier logistics can cause delays—especially to remote areas. We monitor shipments and work with carriers to move your order as quickly as possible.

Please enter only one receiver name per order. If you need to authorize an alternative contact, add it in the order notes or email us before dispatch.

We recommend keeping all crates and protective materials for at least 14 days after delivery in case the item needs to be moved, stored, or serviced. Packaging is engineered to protect furniture and fragile components.

You have a magical discount code but could not find how to use it. Be relax! We are here to assist you.

At the first step of checkout, you’ll see a discount code box on the right-hand side. Enter your code, click “Apply”, and see what happens.

If your code doesn’t work, please ensure it is not expired.

If you have more questions, send us a quick message.

Please get in touch with us at support@orinhome.com with the change details if your order has yet to be shipped. Then, we will help you to do our best to modify your order.

Placing an order with ORIN HOME couldn’t be easier. Visit the relevant page for the table you’re interested in, select the correct specifications, and ‘add to cart.’ If you’re unsure how to place an order, please refer to our Order Process or Contact Us for assistance.

If this occurs, please get in touch with us immediately at support@orinhome.com. We will investigate the issue and ensure you receive the complete package.

We offer a six months warranty from the date of delivery, covering manufacturing defects under normal use. This warranty excludes intentional or accidental damage, unreasonable use, and damage from external sources.

Included in the warranty:

Under warranty, we provide complimentary accessories such as paint or paraffin oil and guidance on their proper use.

Excluded from the warranty:

Normal wear and tear.

Damage resulting from improper care or maintenance.

Damage from external sources.

Any damage caused by pets.

If you encounter any issues with your purchased table, please get in touch with us within seven days of receipt at support@orinhome.com. For full details, please see our Warranty.

To get started, please click on our custom page for a customization form, or please get in touch with us directly to discuss your custom table needs. We will design your work according to your requirements and provide a quotation. Once you are completely satisfied and ready to proceed, we will begin building your furniture for you at ORIN HOME. During the entire process, we will provide you with the latest production pictures at any time. Once completed, you will receive detailed images for final approval prior to shipment. Your custom furniture will then be delivered by our team, ensuring you enjoy furniture made just for you.

Custom products typically require 45-55 Working days from the drawing’s approval to production completion. If you decide to modify your order specifications during this period or if the final product is not accepted, please note that it may affect the timeline.

In-stock products may take up to 30-40 Working days for delivery.

All of our custom products are delivered flat-packed, but don’t let that put you off. Assembly is usually simple. Just assemble the table legs and table board, and it’s done.

ORIN HOME specializes in handmade dining tables, coffee tables, side tables, and office desks. Here, you can customize tables of any shape, size, color, and style to meet your aesthetic and space needs.

ORIN HOME offers a range of high-quality materials such as epoxy resin and black walnut, walnut, poplar, ash,olive wood, etc.

The currency is shown according to your location. However, if you want to see them in another currency, click the currency button on the upper right corner of the website.

You can pay in many ways! We accept all major credit/debit cards, such as American Express, Visa, MasterCard, Discover, GPay, Paypal, and Apple Pay. Our priority is that you shop more securely, so you can use whatever you trust. If you do not find your desired payment method, please send us a quick message.

Yes, ORIN HOME ensures that all customers purchase their crystals securely. We use secure encryption and fraud protection for all payment methods. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for all organizations that handle credit and debit card information. All stores are using PCI automatically and sensitive data is protected by  PCI DSS compliance.

Afterpay allows you to pay for your ORIN HOME order in 4 installments instead of all at once.

When you check out with AfterPay, you will pay for it over 4 installments, every two weeks. There is no interest, no additional fee if you pay on time!

Steps:
1. Select Afterpay as your payment method by using your existing payment card details.
2. Complete your checkout.
3. Make 4 Payments every 2 weeks, interest-free.

What You’ll Need?
1. Must be at least 18 years of age
2. Be a US resident
3. A US debit or credit card

Note: If funds are not available or you do not make your payment when it is due, late fees may apply. Click here for complete terms.FOR FULL TERMS AND CONDITIONS PLEASE VISIT AFTERPAY.

Of course! ORIN HOME is a US-based company to ship worldwide!

Typically, we ship to destinations within the United States, Canada, Australia, New Zealand, and Europe. For shipments to other countries, please reach out to us directly. We’ll be happy to determine your shipping cost and make any necessary adjustments to accommodate your purchase.

We use all major carriers and local courier partners. During checkout, you will be asked to select a delivery method.

Yes, the full address, including street and receiver names, is necessary to ship to a packing station or a residential address.

Please be sure that all shipments are insured and risk-free. The shipping cost varies depending on the country to ship to and shipping options. We offer insured and express shipping for the US, Canada, Australia, and the UK. For now, express shipping is not available for international shipments, but please don’t be sad. We’re working on that. Please keep an eye out for our new updates.

You can view our refund policy by clicking here.

We apologize if you experience any inconvenience. Please reach out to us with your order number. We’ll promptly liaise with our warehouse manager to verify the shipment status, which may take up to 24 hours. In case of a missing item during transit, we’ll initiate a claim with the carrier, which could span up to 7 days. If the item is confirmed as lost, we’ll swiftly address the issue to ensure resolution as soon as possible.

Within six months of receiving the product, we will deal with the problem of the product for you free of charge, as long as it is not caused by human negligence.

If the product does not work correctly due to quality problems, you can contact us by email and attach relevant pictures and videos to your letter. We will deal with the issue for you immediately.